InstantService Reaches Record Usage Milestone of 1 Million Minutes Per Month

InstantService, which delivers an advanced Customer Communications Support Technology to the contact center market by providing chat, e-mail, FAQ, collaborative browsing and other integrated CRM solutions for businesses, announced today that it has surpassed one million minutes of average monthly usage.

Seattle, WA - September 24th, 2001 -- InstantService, which delivers an advanced Customer Communications Support Technology to the contact center market by providing chat, e-mail, FAQ, collaborative browsing and other integrated CRM solutions for businesses, announced today that it has surpassed one million minutes of average monthly usage. This represents an increase of over 26% per month over the past twelve consecutive months. A million minutes of usage is equal to approximately 700 days of uninterrupted use.

Our customers have high volume online customer service needs. InstantServices battle-tested and highly scalable communications solution ensures us that each Sento customer will receive the best in Web-based customer communications technology," said Ronnie Johansen, V.P. of Operations at Sento Corporation.

A million minutes per month is a major milestone for InstantService," said Mike Lande, CEO of InstantService. Not only does this reflect the tremendous amount of growth InstantService is experiencing -- a 900% increase in customer usage over one year, but it also displays the success of our engineering team in creating a technology that is both mission critical and highly scalable."

About Sento

Sento Corporation provides the latest in CRM (Customer Relations Management) service solutions for a diversified portfolio of organizations. These services include telephone, e-mail, Web text chat, Web callbacks, browser collaboration, voicemail, and fax. These solutions are designed to direct incoming interactions to the right agent at the right time with skills-based routing and customer data screen pops, enabling immediate and accurate customer care. Sento also specializes in Customer Contact Solutions. For more information, visit Sento's home page at www.sento.com.

About InstantService

InstantService is a Seattle-based company, which meets the need for real-time human interaction over the Internet. Currently, InstantService does this by delivering chat, e-mail management, a dynamic FAQ tool, collaborative browsing, and a suite of industrial strength administrative reporting and queuing tools combined with CRM integration capabilities -- all offered in a secure format.

InstantServices ASP model eliminates the need for companies to purchase, install, and maintain onsite hardware or software. With fees based upon usage, InstantService pricing is as scalable as its technology. InstantService is in use on hundreds of sites that average up to 50,000 chat minutes per day. InstantService has local and global representation. Clients include Sento, DiTech, GMAC, GE, Sundance, BoeingStore.com, Gerber Insurance, and Venus Swimwear. For more information on InstantService's live online interaction technology, please go to www.instantservice.com?MMpr or call
(206) 956-8000.

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