Protocol Expands International Presence With New Manila Contact Center
Protocol, a premier provider of Contact Center Services, Expands International Presence With New Manila Contact Center
Sarasota, FL (PRWEB) November 3, 2009 -- Protocol Global Solutions, a trusted provider of BPO solutions in the Healthcare, Energy, Financial Services, and Insurance markets, announced today it has opened a contact center location in Manila. This expansion is the result of Protocol assuming a majority interest in an existing service provider's infrastructure under the name Protocol Global Solutions Philippines.
"The existing operations along with the long standing operational talents of Protocol allow us to fuse the knowledge and expertise in the Manila and strengthen our service offering," said Don Norsworthy, President and CEO of Protocol. "It's the next step in the evolution of our company and results in a solid offshore solution for Protocol and our clients."
"This expansion allows us to escalate our current portfolio of contact center solutions to a new level of diverse service offerings for our clients," said John Heltzer, President of Contact Center Services for Protocol. "More importantly, our decision to leverage a proven outsourcing presence in Manila fulfills our primary goal: to help our clients achieve critical customer care and sales growth objectives with the added value of the distinctive Protocol Global Solutions service offering."
The combined cutting edge and best-of-breed technology platforms will provide outbound and inbound solutions that deliver unsurpassed quality and reliability
"We're excited to support our clients' business growth with this important international expansion," said Don Norsworthy, CEO. "It not only changes the face of Protocol in the global arena, it also proves our commitment to the continuing success of our clients."
About Protocol Global Solutions
Protocol is your single source for contact center services, case management and monitoring services, and cutting-edge marketing solutions. From contact center services for lead generation, customer acquisition, and retention, to up-sell, cross-sell, and winback campaigns, Protocol helps you find, interact with, and keep customers through virtually every channel and touch point. In addition, we proactively add value to the relationships between our clients and their customers with a diverse range of services, including strategic and creative campaign development; data analytics; print and mail production; and campaign dashboards. Protocol Global Solutions has over 2,700 employees in 11 locations across the U.S. and internationally. Learn more at www.protocolglobalsolutions.com.
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