PerceptIS Celebrates Its 5th Anniversary in Providing Help Desk Support Services to Higher Education
PerceptIS celebrates five years of providing advanced help desk support--which now includes IT, Admissions, Registration, Financial Aid and Human Resources--while driving exceptional customer service, process improvement and cost savings.
Cleveland, OH (PRWEB) May 27, 2009 -- PerceptIS, LLC is celebrating its 5th anniversary in providing advanced help desk support, customer support services and business intelligence to higher education. Recognized for setting the industry standards in customer service excellence, PerceptIS is the thought leader in developing custom-facing self-help tools and driving data analytics for process improvement and cost savings.
The New Standard in Customer Service
As a local start-up in Cleveland, initially founded to provide call center, help desk and onsite support to Case Western Reserve and its community of 12,000, PerceptIS quickly grew into a national company supporting nearly 1.2 million end users with 24x7x365 call centers in Cleveland and Phoenix, and onsite desktop technicians in Cleveland and Boston.
"Our steady growth and achievements are the result of highly talented employees who are tirelessly committed to the success of our clients," says Dan Barber, VP of Client Relations.
Despite its triple digit growth rates, PerceptIS has remained true to its three founding principles:
1) providing world-class end user service to higher education, 2) relentless use of data and root cause analysis to drive continuous improvement and 3) creating great jobs in the communities in which they work and live.
PerceptIS supports:
- One of the largest single Blackboard Learning System implementations in the country (250,000 users).
- One of the largest single Blackboard/WebCT Vista implementations in the country (115,000 users).
- The largest single PeopleSoft academic implementation in the country (250,000 users).
In just five years, PerceptIS grew from providing IT customer supports services to its new service model, PerceptIS Assists, which includes support for everything from the traditional IT help desk to general switchboard, Admissions, Registration, Financial Aid, Human Resources and Facilities Management.
How has this been received by the higher education community? Over 50 campuses have switched from their competitors to PerceptIS over the last 21 months.
Founder and CEO, Bill Bradfield, speaking at a company anniversary celebration said, "We have been very fortunate. Our customers have embraced the collaborative model for delivering customer service. And, our team has stepped up to the great challenge of serving a very diverse client base. We have pushed each other to provide greater service and more services. The result has been incredible customer satisfaction and deep partnerships."
PerceptIS is a leading provider of advanced help desk support, customer support services and business intelligence to Higher Education. We provide 24x7x365 or after-hours support for IT, General Switchboard, Admissions, Registration, Financial Aid, Human Resources and Facilities Management. With a 21st century service model approach, our focus is on providing exceptional customer service. Among our clients, are some of the largest, most complex and most demanding environments in higher education, including Arizona State University, Case Western Reserve University, The Colorado Community College System, Maricopa County Community College District, The Massachusetts State System and the University of Virginia. We are recognized for the quality of our partnerships with our customers and the precision with which we bring data to the services function--providing root cause analysis, process improvement and cost savings. To learn more, visit www.perceptis.com.
Editorial Contact:
Shelly Stata
Director of Corporate Communications
PerceptIS
216-458-4122, ext.103
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